| Education Meeting Food & Beverage Boot Camp Presented by Whitney Reid 
Fun. Informative. Comprehensive. Proven. Every successful club needs to be sure that its food and beverage service is top notch. And nothing is more important to that success than to have a staff that is prepared to deliver the best possible member service. RCS has perfected food and beverage service training with its signature, nationally renowned Food and Beverage Boot CampTM sessions—a day of intensive (but fun) training that enhances customer happiness, employee satisfaction, and your bottom line. What your staff will learn: • RCS's Signature Program: PRIVATE CLUB 101 • Basics of Member Service • Using a Membership Profile System • Membership Service Recovery Role Playing • Proper Sequence of Service and Technical Skills • Basics of Beverage and Wine • Suggestive Selling Techniques • Polish, Professionalism, and Positive Ways to Speak to Members This session is a must for front of the house staff, key servers, captains and bartenders. Tuesday, March 1, 2016 Essex County Country Club 350 Mt. Pleasant Avenue West Orange, NJ 07052 973-731-1400 Fax: 973-731-0171 Host Managers: Mary Ann Peters Registration/Breakfast: 8:00 am—9:00 am Program: 9:00 am– 12:00 pm Lunch 12:00—1:00 pm Session: 1:00—4:00 pm Cocktail Reception Following 6 Credits Register online at www.njcma.org You are requested to wear your name badge $75.00 per person Please mail form and check made payable to Essex County Country Club for $75.00 per person to Essex County CC, 350 Mt. Pleasant Ave. West Orange, NJ 07052 Registration Form . | 
