NJCF One Day Workshop
The New Jersey Chapter of CMA
Invites You
To A One -Day Workshop
Featuring
“Leading a 5 Star Team” Presented by Dr. Bryan Williams”
“Government Matters” Presented by Brad Steele
“Coloring Outside the Lines-Creating a New Club Management Experience”
Presented by Jeff Tobe
Monday, January 9, 2017
The Borgata Hotel
Atlantic City, NJ
Schedule
SUNDAY- January 8, 2017
Welcome Cocktail Party
Presenting Sponsor
Judd Brown Designs/Jefferson Group Architecture
5:30 p.m.-7:00 p.m.
The Gypsy Bar
Dinner & Gambling on your own
MONDAY-January 9, 2017
Workshop-The Borgata Hotel
8:00 a.m. – 9:00 a.m.- Continental Breakfast
9:00 a.m. – 12:00 p.m.-Bryan Williams
12:00 p.m. - 1:00 p.m.- Lunch
1:00 p.m – 1:30 p.m.-Brad Steele
1:30 p.m.-4:30 p.m.- Jeff Tobe
All registered attendees who pass the exam, will receive 6 CMI Credits for Monday
Session I
“Leading A 5 Star Team"
Dr. Bryan Williams
Description of 5-star leaders: 5 Star leaders are unapologetically devoted to excellence and simply refuse to accept or celebrate mediocre performance from their team.
Workshop Overview: This session will review the leadership skills and competencies needed to lead a 5- star caliber team. Proven concepts and techniques for providing exceptional service in any industry will be explored. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.
Learning Topics:
o Universal Service Rules
o Enhancing your Service Touchpoints
o How to build a team of highly engaged employees
o 11 Non-negotiables of 5-star leaders
o Becoming a leader that others want to follow
o Communicating the purpose of each person’srole
Target Audience: All Leadership
Session II
Government Matters: 2017 Update
Brad D. Steele, VP of Government Relations & General Counsel
We all scratch our heads and sigh when thinking about the decisions being made by politicians in Washington, DC. The legislative process is often slow and its impact seems remote. Unfortunately, the policies put in place in our nation’s capital can have a significant bearing on your club’s success.
As the voice of the private club industry, NCA is actively engaged in protecting and defending the interests of private clubs with leaders in Washington. This presentation will provide an insider’s guide to what’s going on in Congress and how those on Capitol Hill are directly affecting your club’s day-to-day operations. Specifically, this session will provide an in-depth look at the election results and what they mean for our industry.
The session’s learning objectives will be to:
- Inform club professionals about the legislative and regulatory measures that are now in place and how to comply with them.
- Inform club professionals about the impact pending federal legislative and regulatory measures will have on our industry.
- Provide club professionals the tools they need to help protect our industry’s rights with elected officials.
Session III
cOLOriNg OUtsiDe tHe LiNes!™ with NJCMA
…Creating and Implementing the IDEAL ‘customer’ Experience
Jeff Tobe
This high-energy, participatory, humorous session has received outstanding reviews from diverse club professionals around the world. Certified Speaking Professional, Jeff Tobe, challenges you to step outside your comfort zone in positioning yourself and your club more creatively than ever before. He provides the insight you require to give yourself the ‘competitive edge’ for which we all strive in this industry!
To be effective in today’s marketplace, you must be creative and innovative in getting our people and our members more engaged. Everyone is creative when it comes to change, each time they question the ‘norm’ and they force themselves to look at a challenge from a different perspective. Coloring Outside the Lines helps participants effectively use their innate creativity to their benefit in both their professional and personal lives.
Tobe is not just entertaining—he provides real ‘tools’ to creatively thriving in a changing and challenging marketplace. He believes in the power of creativity to look at your club and the profession from a new perspective and accept that member service is no longer the bar that distinguishes us from our competitors. We now have to consider our internal and external customers' EXPERIENCES from the minute they make contact with us to the minute they are done! He teaches organizations that to grow, and increase their bottom line, they must first implement strategies that have a fresh approach. Tobe believes in the power of INFLUENCE and PERSUASION to change an organization's culture in today's topsy-turvy economy.
Jeff encourages participants to “stop looking in our rear view mirrors to see how things have been done in the past”. Instead, he urges you to “look through your windshield to see what is coming down the road ahead in the club world”.
What makes you different than anyone else out there? Attendees tackle the issues of VALUE vs. THE PERCEIVED COST of doing business with you. Tobe offers techniques to getting ‘internal’ and ‘external’ clients to buy into your innovative ideas when you do develop them. He addresses the concept of seeing the world through their eyes—from their perspective! Most important, his sessions are upbeat, interactive and FUN!
ARE YOU WILLING TO COLOR OUTSIDE THE LINES?
Join Jeff to learn:
- How to spark innovative thinking—in yourself and others
- A guaranteed method to get your people and your members more engaged
- Techniques to effectively manage the change that comes with innovation
- How to challenge your existing “boundaries”
- How to make the shift from customer service to customer experience
- How to get buy in at every level of the organization to new ideas/concepts
- How to understand your customer better and work with them in a way in which they NEED to be worked with
Registration is Open!
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